About Animal Health

Animal Health at StowAg

We are delighted to have recently introduced Animal Health to the StowAg product range, as well as recruiting John Seabrook
to head  up our Animal Health offering. John has over 20 years experience in the industry, maintains his SQP status, and will
deal with any Animal Health enquiries that are made with StowAg to ensure that you receive the best possible advice and recommendations. 

Buying authorised veterinary medicines

As a pet owner/horse owner/farmer, you’ll want to be sure that the medicines you’re giving your pet/horse/livestock are safe, effective and legal.

Buying your veterinary medicines from us, a VMD-accredited internet retailer, you can be sure that: 

- we are a UK-based retailer and authorised to sell veterinary medicines
- we only supply veterinary medicines that are authorised in the UK, meaning 

they’re proven to be safe and effective when used as directed.

About Us 

We are approved by the Veterinary Medicines Directorate (VMD) for the retail supply of POM-VPS and NFA-VPS veterinary medicines by a suitably qualified person (SQP). Our premises approval number is: XXXXX. You can check our approval on the VMD’s website (http://www.vmd.defra.gov.uk/registers/approved-premises.aspx) or by contacting the VMD directly.

Registered Qualified Person

Our registered qualified person with responsibility for the supply of veterinary medicines classified as POM-V/ POM-VPS/ NFA-VPS is Name / qualification. You can verify that John Seabrook is a veterinary surgeon/pharmacist/SQP by checking AMTRA’s list of SQPs (http://www.vmd.defra.gov.uk/registers/sqpregister.aspx) 

For more details about SQPs, click here: http://www.amtra.org.uk/sqp.html page9image20264 page9image20424 page9image20584 page9image20744 

Our registered business address 

The owner of the business is Edward Wheatcroft: 

Brookside House, Burnsall Road Industrial Estate, Burnsall Road, Coventry, CV5 6BU

Email: sales@stowag.com

Company No. 07543969 VAT No. GB109412831

The Veterinary Medicines Directorate (VMD): 

The VMD is the UK government agency responsible for the controls on veterinary medicines in the UK, including their authorisation, manufacture and supply. 

The Accredited Internet Retailer Scheme (AIRS) 

In 2012 the VMD set up the Accredited Internet Retailer Scheme (AIRS) in response to the public’s concerns about buying veterinary medicines online. We are accredited under the Scheme. 

You can learn more about the work of the VMD and AIRS by going to the following link: http://www.vmd.defra.gov.uk/giao/public.aspx 

Authorisation and classification of veterinary medicines: 

Any product in the UK that makes a veterinary medicinal claim must be authorised. You can tell if a veterinary medicine is authorised as it will include English language labelling that it’s important that you read and understand. The label will include a unique UK marketing authorisation number, which will appear in one of the following formats: page10image11392

• Vm 04321/4001
• Vh 05467/4007
• EU/1/99/099/001-001 

Alternatively, the product may include a statement "This veterinary medicine is marketed in accordance with Schedule 6 of the Veterinary Medicines Regulations - Exemptions for small pet animals" or similar on the label and packaging. 

There are four classifications of authorised veterinary medicines: 

1. Prescription-onlyMedicine–Veterinarian(abbreviatedtoPOM-V) 

2. Prescription-only Medicine – Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to POM-VPS) 

3. Non-Food Animal – Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to NFA-VPS) 

4. Authorised Veterinary Medicine – General Sales List (abbreviated to AVM- GSL) 

You can use the VMD’s Product Information Database to check if a product is authorised and its classification, or to search for a UK-authorised veterinary medicine. The search facility allows you to search by trade name, active substance, species, legal classification and many other options. Each product has a Summary of Product Characteristics (SPCs) that tells you all about the medicine. 

For more information visit the VMD’s Product Information Database here: 

http://www.vmd.defra.gov.uk/ProductInformationDatabase/ 

Prescription misuse 

It is an offence to:page11image11136

1. Alter a prescription issued by a vet, pharmacist or SQP e.g. 

  • change the date the prescription was signed 
  • change the quantity of the product 

  • include additional medicines 

2. Fraudulently produce a prescription e.g. 

  • forge a prescription 

  • forge the signature of a vet, pharmacist or SQP 

  • send the same prescription to multiple retailers 

Our RQP carefully checks all prescriptions and will report suspected prescription misuse to the VMD or the police. 

What to do if your animal suffers an adverse reaction: 

No medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the product’s SPC. Others that may only rarely occur or are specific for certain breeds or groups of animals may only be seen when the products are used more widely. 

 If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have done, report it to the VMD using the form available via the link below: https://www.vmd.defra.gov.uk/adversereactionreporting/ 

Complaints about veterinary medicines: 

If you have a complaint about the quality of a veterinary medicine please contact us in the first instance. You can find our complaints policy in our Terms & Conditions [https://www.stowag.com/stowag-terms]. However, if you feel that we haven’t resolved your complaint satisfactorily, you can contact the VMD; postmaster@vmd.defra.gsi.gov.uk 

Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about non-medicinal products. 

As a pet owner/horse owner/farmer, you’ll want to be sure that the medicines you’re giving your pet/horse/livestock are safe, effective and legal. Buying your veterinary medicines from us, a VMD-accredited internet retailer, you can be sure that: 

- we are a UK-based retailer and authorised to sell veterinary medicines
- we only supply veterinary medicines that are authorised in the UK, meaning they’re proven to be safe and effective when used as directed.