FREE LOCAL DELIVERY
We offer a FREE delivery service to all our customers within a 50-mile radius of our store in the Cotswolds.
This free service covers everything we sell, from the largest timber, fencing or cattle handling equipment order; right down to something as simple as a box of nails.
We deliver using our own fleet of trucks with our own drivers, giving us the ability to guarantee a high level of service right through to completion.
Free delivery is within three working days of the order being placed, although in a lot of cases it can be as soon as next day.
We will call you on the morning of delivery to confirm a time slot. If your order is urgent, we recommend you call us to place your order.
If you are outside of our 50-mile radius, then we can still help. If you place your order online, your order will be converted into a quote and a member of our team will call you to confirm shipping times and prices, and take payment over the phone.
Shipping outside our 50 mile area is handled by courier and priced on volumetric data. Prices vary by location and order size/weight.
FOR ORDERS OUTSIDE OUR FREE DELIVERY RADIUS:
How do I know how much shipping will be?
If your postcode is outside of our free delivery area, we can still help. You can either give us a call and our sales team will provide you with a quote, or you can place the order on the website. If the shipping address is outide of 50 miles, then the website consideres it a 'quote request', and passes the information to our sales team who then get in touch with you to confirm pricing and take payment.
How will I know when my order has been dispatched?
We will email you confirmation after your order has been despatched.
Will I receive online tracking information?
We send parcels of all shapes and sizes so we use several different couriers and haulage companies. Some of these make tracking information available online, and where this is the case you will receive notification by email or text. If you need to track your parcel urgently then please contact us.
What happens if my order doesn't arrive?
If you do not receive your goods within 5 working days for UK orders, or 2 weeks for international orders, please contact us for tracking information.
If your goods do not arrive within 30 days of your order being accepted, please contact us within 40 days and you can opt for a full refund or for us to make good the non-delivery.
Items that are lost will be replaced or refunded by us.
What happens if my order arrives damaged?
Please contact us within 5 working days of receiving your order. You may need to obtain a Returns Number, and return the goods to us; parcels without a Returns Number may be refused. By prior agreement, we will refund the costs of return shipping by Royal Mail first class recorded delivery, or will arrange a collection for items over 2kg. Once we have received the damaged goods we will despatch a replacement or refund you in full.
How will my order be sent?
We will always use a reputable courier company. Smaller items are usually shipped using Royal Mail or Interlink, and larger items are sent usingTNT or Tuffnells. Palletised deliveries are with Hacklings.
A signature will always be required, so please ensure that someone is available to sign for your parcel. If you need to arrange delivery for a specific time please contact us. There is usually an additional charge for timed delivery.
What countries do you ship to?
We can deliver to anywhere in the world, but you may need to contact us for a quote. You can purchase online if your order is being delivered to Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg and the Netherlands. Outside these countries you will need to place your order by phone or email.
If you are outside of the EU you may be liable for import taxes.
What will I be charged for shipping?
Delivery charges for postcodes more than 50 miles from our store are based on a combination of weight and area. Weights are based on the heavier of the actual or volumetric weight. Prices quoted below exclude VAT.
UK mainland delivery starts at £6.67, rising to £30 for up to 60kg. Pallet deliveries range from £30 to £110 depending on your postcode.
Highlands and Islands delivery starts at £12.50 rising to £40 for 60kg. For larger orders and pallet loads you will need to contact us for a quote. The following postcodes and areas are considered to be Highlands and Islands:
AB36-38, AB55-56, FK17-21, HS all postcodes, IV all postcodes, KA27-28, KW1-17, PA20-78, PH19-50, ZE1-3
Channel Islands, Isle of Wight, Isle of Man, Scilly Isles
Northern Ireland delivery starts at £20 rising to £60 for orders up to 60kg. Please contact us for a quote for larger or palletised orders.
Europe: Delivery within Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg and the Netherlands starts at £12.31. For larger orders or delivery elsewhere, you will be prompted to contact us for a quote.